If you have a technical problem and you need support, the SotaConnect Technical Team wants to talk to you. Direct dialogue with real people sets SotaConnect apart from other ISPs, which frequently provide support by e-mail only. SotaConnect support is responsive and personal with an emphasis on providing an exemplary customer service experience.
Contact us by e-mail 24 hours a day, seven days a week, or during normal working hours call the SotaConnect Call Centre. Your call will be answered by a real person. We operate a zero-queue policy and aim to answer all calls within 10 seconds.
Check Network Status for up to date details relating to planned network maintenance or known technical problems. Check FAQs for useful answers to frequently asked questions.