		Bandwidth
		Bearer
		Internet Content
		Service Level Agreement
		Installation
		Back-up SMTP
		IP Addresses
		Support
		Pricing

		Bandwidth Bandwidth options range from 64Kbps to 2Mbps, rising to 10Mbps, 100Mbps or even 1Gbps, for locations less than 25km from the nearest SotaConnect POP. SotaConnect Liquid Internet is contention-free, which means that bandwidth is not shared with other users. Unlike ADSL which has restricted upload bandwidth, SotaConnect Liquid Internet is synchronous, providing equal upload and download bandwidth at all times. These features are critical when hosting e-mail and web servers, or when using an Internet connection to support a VPN infrastructure.
		Bearer SotaConnect Liquid Internet is delivered on a bearer which connects the customer site to the nearest SotaConnect PoP. This bearer is then either fully, or partially, populated with Internet content. The bearer is usually a leased line SDH circuit, such as a BT Megastream, delivered either on fibre or on copper. For most locations within a 25km radius of the SotaConnect PoP, the bearer can be LES circuit delivered on fibre, providing a 10Mbps Ethernet connection (LES-10) or a 100Mbps Fast Ethernet connection (LES-100).
		Internet Content Internet content can be scaled up or down as required, up to the full capacity of the bearer. This provides convenient flexibility, cost-optimisation, and the potential to use spare bandwidth within the bearer for other services such as on-net connections to other regional or national PoP's, off-site backup, server co-location, disaster recovery, or voice over IP telephony.
		Service Level Agreement SotaConnect Liquid Internet is provided with an industry standard service level agreement offering 99.9% availability and guaranteed levels of latency and packet loss. Credits may be applied for if the service level guarantee is not met.
		Installation A SotaConnect Liquid Internet connection with a SDH bearer is usually supplied with X21 presentation. A SotaConnect Liquid Internet connection with a LES bearer is presented as RJ45/Ethernet. For either option, a fully managed router is supplied if required.
		Back-up SMTP For customers running in-house mail servers, SotaConnect Liquid Internet is provided with Backup SMTP. If a customer mail server is unavailable, mail can be received and stored on a SotaConnect SMTP gateway, which will attempt to resend for up to 10 working days.
		IP Addresses An IP allocation of 4, 8 or 16 IP addresses is provided with SotaConnect Liquid Internet.
		Support SotaConnect Liquid Internet is provided with high quality technical support. Any technical problems arising from use of the service receive a quick and efficient response from the highly qualified and experienced SotaConnect technical support team. Support incidents which cannot be resolved by telephone, e-mail or fax, are automatically escalated to an engineer site visit.
		Pricing Several factors determine the price of SotaConnect Liquid Internet including the type of bearer, the Internet content required, the distance to SotaConnect PoP, and the availability of fibre. Our unique SotaConnect Pricing Tool instantly calculates installation and annual costs (subject to survey) based on virtually any combination of bearer and Internet content. Please call for an instant quotation. We aim to respond more quickly than any other provider can.